Privacy Policy

1. Introduction

KindWaterfall ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines the methods we employ to gather, utilize, disclose, and protect your data when you access our website kindwaterfall.sbs or engage in our yacht charter offerings.

By utilizing our offerings, you are granting consent to the data protocols described in this document. This document adheres to applicable privacy statutes including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other pertinent Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us when you:

• Reserve a yacht charter
• Get in touch with us via our website or telephone
• Enroll in our newsletter
• Complete questionnaires on our site
• Engage in surveys or marketing campaigns

The following information could be included:

• Your name and mode of contact (email, telephone, postal address)
• Details for payment (handled securely through outside providers)
• Preferences and specifications for chartering
• Contacts for emergencies
• Any specifics on food requirements or health details (if supplied)

2.2 Information Collected Automatically

During your visit to our site, we automatically amass certain data about your device and browsing habits:

• IP addresses and locational details
• Type and model of browser
• Web pages visited and duration on our site
• Website referrals
• Gadget information (model, display resolution, and more)

2.3 Cookies and Tracking Mechanisms

Our website employs cookies and analogous tracking methods to refine your browsing experience. These technologies are useful for us to:

• Retain your preferences
• Assess web usage and performance metrics
• Deliver customized content
• Augment our offerings

Cookie settings can be customized through your browser preferences or our cookie acceptance banner.

3. Usage of Your Information

Here are the reasons why we use the data we collect:

• Provision of Services: To carry out yacht chartering services, confirm bookings, and communicate with you regarding your arrangements
• Assistance to Customers: To address your queries and provide support
• Transaction Processing: To handle financial transactions and oversee billings
• Security Measures: To ensure operations are secure and to guard against deceptive activities
• Outreach: To send out promotional materials and updates, given your permission
• Site Enhancement: To analyze browsing patterns and boost the functionality of our website
• Adherence to Legal Standards: To comply with relevant regulations and legal requirements

4. Disclosure and Sharing of Information

Your personal details are never sold, exchanged, or leased to external parties by us. Your information may be revealed in the following scenarios:

4.1 Third-Party Service Providers

We might disclose details to trustworthy service providers from third parties who aid us with various services including processing payments; upkeep and hosting of our website; electronic mail marketing; analytic and performance monitoring; and customer assistance.

4.2 Legal Obligations

There may be times when we must reveal your information owing to legal mandates or in response to legal processes, judicial orders, exigencies, or inquiries into potentially unlawful activities or fraud.

4.3 Business Transactions

Should there be a business transfer, like a consolidation, acquisition, or asset sale, your data could be transferred as part of this transaction.

5. Data Security

We apply suitable technical and organizational safeguards to protect your personal data from unauthorized intrusion, alterations, exposure, or destruction. Such security measures involve encryption, protected servers, controlled access, constant evaluations, and training for employees.

Yet, no means of data transmission over the internet or digital storage system can be guaranteed to be impervious to breaches. Total security of your data is therefore not assured.

6. Data Retention

Your personal data is preserved only for as long as is needed for the fulfillment of the collected purposes or as dictated by legal stipulations. Typical retention periods are as follows:

• Charter confirmations: 7 years (related to tax/legal purposes)
• Newsletter subscriptions: until retraction/deletion request
• Website analysis: 26 months
• Customer support records: 3 years following the final interaction

7. Your Rights and Preferences

Entitlements include the ability to request access, rectification, erasure (subject to legal constraints), data portability, opt-out from outreach, and cookie management. To exercise these entitlements, please get in touch with us at the details provided below.

8. Services Provided by Third Parties

8.1 Usage of Google Analytics

For analyzing website activity, we utilize Google Analytics. Google Analytics Opt-out Browser Add-on is available for those who wish to opt-out.

8.2 Social Media Networks

The links on our site might direct you to social media platforms, each with its unique privacy policies.

8.3 Transaction Processors

Our transactions are managed by third-party processors that are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. Cross-Border Data Transfers

Your data may be moved to and managed within territories other than Spain. Across these operations, we uphold proper safeguards in line with prevailing privacy laws.

10. Privacy of Minors

Individuals under the age of 13 are not the intended audience for our services, and we do not knowingly gather their data. If you suspect that a minor has provided us with data, we urge you to contact us right away.

11. Privacy Policy Revisions

We might update this Privacy Policy to reflect changes in our procedures or regulatory obligations. We will inform you of policy revisions by posting the new policy, emailing registered users, or by displaying a notification on our site. Your continued use subsequent to the effective date is deemed as acceptance of the updated terms.

12. How to Reach Us

For inquiries about this Privacy Policy or our data handling practices, please reach out to us:

13. Adherence to the Google Ads User Consent Policy

Cookie and tracking preferences in accordance with Google Ads user consent policies can be altered at any time through our cookie settings.